What happens if a client cancels their booking within a group appointment?

The canceled booking will appear in the group appointment view as canceled, but the remaining group members’ bookings will remain unaffected.

Can I undo a group appointment cancellation?

No, canceled appointments cannot be undone. You will need to rebook the group appointment manually if necessary.

What if the appointment was pre-paid or required a card to confirm?

Clients with pre-paid or confirmed card appointments will be notified about cancellations, and payment adjustments will follow your policy settings.

How do I track cancellations for group appointments in reports?

Cancellations are reflected in your appointment reports, showing details like the cancelation reason and whether clients were notified.

Can I reschedule instead of canceling?

Yes, group appointments can be rescheduled to a different date and time if needed.

Cancel group appointments

You can manage changes in your calendar or accommodate client requests by canceling group appointments that are no longer needed. Learn how to cancel group appointments.

Cancel the entire group appointment

Desktop
Mobile

From the main menu, go to Calendar.
Locate and click on any appointment in the group you want to cancel.
In the appointment draw click Quick actions (three dots) and select Cancel all.
For each appointment within the group, select a cancellation reason.
When prompted, check the box to notify your client of the change.
Click Cancel appointment to finalize the process.

From the main menu, go to the Calendar icon.
Locate and tap on any appointment in the group you want to cancel.
In the appointment draw tap Quick actions (three dots) and select Cancel all.
For each appointment within the group, select a cancellation reason.
When prompted, check the box to notify your client of the change.
Tap Cancel appointment to finalize the process.

Cancel an appointment added to a group appointment

Desktop
Mobile

From the main menu, go to Calendar.
Locate and click on the upcoming appointment within the group you wish to cancel.
In the appointment draw select Actions under the relevant client’s name and then View appointment.
Click on Quick actions (three dots) and select Cancel.
Use the dropdown to choose a cancellation reason.
When prompted, check the box to notify your client of the change.
Select Cancel appointment to complete your action.

From the main menu, go to the Calendar icon.
Locate and click on the upcoming appointment within the group you wish to cancel.
In the appointment draw select Actions under the relevant client’s name and then View appointment.
Tap Quick actions (three dots) and select Cancel.
Use the dropdown to choose a cancellation reason.
When prompted, check the box to notify your client of the change.
Select Cancel appointment to complete your action.

Once canceled, the appointment will be removed from your calendar. If a client cancels the appointment online, you’ll also receive a message for this under the Notifications (bell icon).

FAQs

- What happens if a client cancels their booking within a group appointment?
- Can I undo a group appointment cancellation?
- What if the appointment was pre-paid or required a card to confirm?
- How do I track cancellations for group appointments in reports?
- Can I reschedule instead of canceling?

Cancel group appointments

Cancel the entire group appointment

Cancel an appointment added to a group appointment

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