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Manage your Team plan
Manage your Team plan
In this guide, you’ll learn how to manage your Fresha plan.
How the Team plan works
Fresha's Team plan bundles core features and customer support for a combined subscription fee. It applies to businesses that accept bookings for more than one team member, in select countries from specific dates. To check whether this applies to your business, visit our FAQ page here.
With your Team plan, you’ll get
- A free text message allowance based on the number of bookable team members
- Free marketing emails tailored to your team size
- Free 24/7 phone and chat support
- Tools to manage team commissions, wages, timesheets, and pay runs
If you’re an Independent using Fresha with one bookable team member, you’ll have access to limited features designed for small businesses and so the subscription fee does not apply to you.
All plans with Fresha come with the option to activate additional paid add-ons for a monthly fee.
If the team plan is already active in your country you can view and manage your subscription using the following steps.
Update your bookable team members
- From the main menu on the left, go to Team.
- In the Team menu on the left, click on Team members.
- On the team member you want to update, click Actions and select Edit from the drop-down menu.
- In the Team profile menu on the left, select Settings under Workspace.
- Under Appointment settings tick the checkbox to Allow calendar bookings. Keep the box unchecked if you do not want the team member to be bookable.
- Click the Save button in the top right to apply your changes.
If you're on the Team plan, reducing your bookable team members to one will not automatically downgrade you to the Independent plan. You can change your plan under the Subscriptions section in your Billing details.
View your Team plan
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select View plan details from the drop-down menu.
- Under Included features, you can review everything covered in your team plan, like your free automated text message and marketing email allowances.
Change to the Team plan
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select Change plan to compare options.
- Under Change your plan select the Team plan and click on the Continue button in the top right.
- Review your payment method and monthly billing details.
- Click on the Activate button in the top right to enable your plan.
- Once activated your new plan will start immediately, and you'll only be charged for the remaining days of this billing period.
If you're on the independent plan and decide to add a new team member, you'll be prompted to upgrade to the Team Plan.
Change to the Independent plan
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select Change plan from the drop-down menu.
- Under Choose your plan select the Independant plan and click on the Continue button in the top right.
- From the listed options select your reason for changing plan and click the Continue button in the top right.
- Tick the checkboxes next to each condition to review and acknowledge the terms of changing your plan.
- Click on the Change plan button in the top right to change your plan.
- Once confirmed, select the Done button. Your new plan will start immediately, and the subscription fee will no longer apply to the next billing cycle.
Cancel your Team plan subscription
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select Cancel plan from the drop-down menu.
- From the listed options select your reason for cancelling your plan and click the Continue button in the top right.
- Tick the checkboxes next to each condition to review and acknowledge the terms of cancelling your plan.
- Click on the Cancel plan button in the top right to proceed with the cancellation.
- Once confirmed, select the Done button.
If the Team plan is not yet active in your country you can choose to opt in before 1st of April 2025, when your plan will become activated.
Opt into the Team plan
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select Activate from the drop-down menu.
- Read the pricing and policy update then select the Continue button in the top right.
- Review your payment method and monthly billing details.
- Click on the Activate button in the top right to enable your plan.
- Once activated, select the Done button.
Opt out of the Team plan
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select Opt-out from the drop-down menu.
- From the listed options, select your reason for opting out and click the Continue button in the top right.
- Tick the checkboxes next to each condition to review and acknowledge the terms of cancelling your plan.
- Click on the Cancel plan button in the top right to proceed with opting out.
- Once confirmed, select the Done button.
FAQs
What happens if I choose to opt out or cancel my team plan?
How are bookable team members calculated?
Can I switch between plans at any time?
What happens if I downgrade my plan?
What happens if I cancel my plan?
Will I be charged immediately when I change to a team plan?
Can I update the payment card used to pay for my subscription?
What happens to my reviews if I cancel my Team pay subscription?
What happens to my reviews if I downgrade from the Team Plan to the Individual Plan?
Can different team members manage my subscription plan?