Can I limit group appointments to specific services, team members, or locations?

No, once group appointments are enabled, they apply to all services, team members, and locations. This setting cannot be limited to specific ones.

Can I customise the Important info section under the Appointment availability setup by location or service?

No, the Important info section can’t be customised for individual locations, services, or team members. Any updates made will apply across your entire account, including all locations, services, and team members.

Can I choose which services appear under the Featured services category?

No, the Featured Services category is automatically generated based on your six most popular services, excluding bundles, and can't be customised.

Why isn’t there a review showing under a team member’s name on the Marketplace after enabling team member ratings?

A team member’s rating becomes visible only after they’ve received at least 4 reviews. If they have fewer than 4, their rating won’t appear on the location page or Marketplace. Additionally, reviews are linked to both the team member and the location where the service took place. If a review wasn’t correctly assigned, it may not show under the team member’s profile.

Why does my marketplace profile say it is offline?

If your marketplace profile is offline, clients won’t be able to book through the Fresha marketplace, Reserve with Google, or any booking links. If you haven’t disabled it, here are a few things to check: Check that your services are bookable online. Check that your team has scheduled shifts. Review your closed business periods. Review your Online booking settings to see how far in advance your clients can book. Check that your profile is listed online.

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Manage online booking availability settings

Manage online booking availability settings

In this guide, you’ll learn how to set up your online booking availability so clients can book your services online at a time that works for them.

Manage online availability settings

Once your Marketplace profile is live, clients can book appointments with you online based on your team members' availability. You can then manage what information is shown to clients online, and how you're notified about new bookings.

From the main menu on the left of your screen, got to Settings.
Select the Settings tab from the top and click on Scheduling.
In the left menu panel, select Appointments to access your online booking settings.
Next to Online availability, click on the Edit button to update the settings.
On the Online availability page, update the following details:
1. Availability: Set a buffer time before appointments and choose how far in advance clients can book online.
2. Allow group appointments: Tick the checkbox to let clients book appointments for multiple people.
3. Cancellation and rescheduling: Set a deadline for when clients can cancel or reschedule online. After this time, they’ll need to contact your business directly
Click on the Save button in the top right to apply your updates.

Once updated, your booking preferences will be immediately updated online.

Add important info

When clients book appointments online, you can include important information about your salon in the booking flow, for example, letting them know that your salon has parking availability.

From the main menu on the left of your screen, got to Settings.
Select the Settings tab from the top and click on Scheduling.
In the left menu panel, select Appointments to access your online booking settings.
Next to Important info, click on the Add button.
On the Important info page, add key information clients should see at checkout when booking appointments or buying gift cards or memberships.
Click on the Save button in the top right to apply your updates.

Once the information has been added, it will instantly display to your clients when completing their online booking. Your important information can be updated at any time, following the same steps.

Customize what clients see on your online profile

You can customize how your profile appears to clients online by choosing what information is shown on your booking page, such as team member ratings and featured services.

From the main menu on the left of your screen, go to Settings.
Select the Settings tab from the top and click on Scheduling.
In the left menu panel, select Appointments to view and manage your online booking settings.
Use the toggle next to the options below to choose what clients see when booking online:
1. Team member rating: Show each team member’s average review rating.
2. Featured services: Show clients your 6 most popular services when booking.

Set up team member notification preferences

As clients book appointments online, you can choose to send email notifications to team members when appointments are booked, rescheduled, or cancelled. Each team member can manage their own personal notification settings.

From the main menu on the left of your screen, got to Settings.
Select the Settings tab from the top and click on Scheduling.
In the left menu panel, select Appointments to access your online booking settings.
Next to Notifications, click on the Edit button to update the notification settings.
On the Notifications page, choose how booking notifications should be sent to your team.
1. Send to team members booked: Tick this checkbox to notify the team member the appointment was booked with.
2. Send to specific email addresses: Enter one or more email addresses, separated by commas, to send notifications to those inboxes.
Click on the Save button in the top right to apply your updates.