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Set up your merchant account
Set up your merchant account
Easily set up your merchant account to begin receiving payments directly from clients. Learn how to set up your account to receive payments, track income, and access detailed sales reports.
Getting started
If you're a self-employed professional or independent, you can join venues on Fresha with a merchant account. This allows you to use the venue’s workspace for bookings while managing your own payments. With a merchant account, client payments for your sales will be deposited directly in your Fresha wallet. In contrast, team members without merchant accounts will have their sales deposited into the workspace’s wallet.
To join a workspace and create a merchant account, you’ll need to be sent an email invitation from the workspace owner. We recommend providing the workspace owner with your email address.
You can only be a part of one workspace at a time.
Joining as a new merchant
If you're new to Fresha, the workspace owner will add you as a merchant and send you an email invitation to join and set up your account.
Create your merchant account
To join a workspace as a merchant using the email invitation:
- Open the email invite and select Accept invite.
- Click continue using Facebook, Google, Apple, or an email address.
- Review and edit your account details where needed.
- Check the box to agree to Fresha’s policies and terms and click Continue.
- Set a password for your account and click Join Fresha.
- A welcome message will confirm that your account is connected to the venue’s workspace.
- Click Continue to start setting up your merchant account.
Set up your merchant account
Once you have created your merchant account, you’ll need to complete the account setup by adding key details. An onboarding list will appear on your account which will guide you through the steps you need to take.
To set up your merchant account:
- From the Setup menu click Start next to Set up your merchant account.
- Click Continue to review your merchant agreement, which outlines key details about your merchant account, including the settings configured by the workspace, fees, and how payments will be deposited.
- Click Sign agreement.
- Enter your Full name and Title. Then choose to Type or Draw your signature.
- Click Sign.
- Once the agreement is confirmed select Continue.
- Continue to set up payments as a:
- Add your billing and payment details:
- Payment method:
Enter the Name on card, Card number, Expiry date and Security code. - Billing details:
Enter your First and Last name, Address and VAT number.
- Payment method:
- Review your details to make sure all of your details are accurate and select Confirm.
- Once completed, choose to View your Merchant settings and Payments.
- Click Done.
To complete your set up download the Fresha app so you can manage your business on the go.
Joining as an existing merchant
As a merchant, you can only belong to one workspace at a time. If you've left a workspace and want to join a new one, you'll need an invitation from the new workspace owner.
To join a new workspace with your existing merchant account:
- Open the email invite and select Accept invite.
- On the workspace joining page, click Accept invite under the email address associated with your existing account.
- A welcome message will confirm you are connected to the workspace.
- Select Start next to Connect your merchant account.
- Click Continue to review your merchant agreement, which outlines key details about your merchant account, including the settings configured by the workspace, fees, and how payments will be deposited.
- Click Sign agreement.
- Enter your Full name and Title. Then choose to Type or Draw your signature.
- Click Sign.
- Once the agreement is confirmed select Continue.
- Open the set up drawer and click Start next to Set up your merchant account in the drawer, then select continue.
- Review your merchant agreement from the workspace, which outlines key details about your merchant account, including the settings configured by the venue, how fees will be applied, and how payments will be deposited.
- Select Continue.
- Under Payment method, enter the Name on card, Card number, Expiry date and Security code.
- Under Billing details enter your First and Last name, Address and VAT number.
- Click Continue.
- Set up payments as a company or sole trader, sole proprietor, or freelancer.
- Select Done.
Joining as an existing member
If you're already a team member in the workspace and want to become a merchant, the workspace owner can convert your profile by activating your merchant account. You'll receive an invitation to complete the setup.
To become a merchant at your workspace using the email invitation:
- Open the email invite and select Set up now.
- Click Continue to review your merchant agreement, which outlines key details about your merchant account, including the settings configured by the workspace, fees, and how payments will be deposited.
- Click Sign agreement.
- Enter your Full name and Title. Then choose to Type or Draw your signature.
- Click Sign.
- Once the agreement is confirmed select Continue.
- Add your billing and payment details:
- Payment method:
Enter the Name on card, Card number, Expiry date and Security code. - Billing details:
Enter your First and Last name, Address and VAT number.
- Payment method:
- Continue to set up payments as a:
- Once completed, choose to View your Merchant settings and Payments.
- Click Done.
If you’re returning to the same workspace, the workspace owner will need to reactivate your account. You’ll receive an email to set up your merchant account. Click Set up now, then review and confirm your merchant agreement to rejoin.
Disconnecting your agreement
You’ll be able to deactivate your merchant agreement at anytime
- Click on your Avatar icon and select Workspaces.
- Next to the workspace, click on Manage.
- Under Merchant agreement, click on Manage.
- Select Disconnect merchant account.
- Click on Disconnect to reconfirm.
Once disconnected, you’ll see that the merchant agreement is set to inactive.
Once disconnected, your merchant agreement cannot be re-activated. If you are looking to change your merchant agreement you’ll need to contact the workspace owner, who can make the necessary updates.
FAQs
Currently, Merchants is only available for users in the US.