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Collect payments using Tap to Pay on iPhone
Collect payments using Tap to Pay on iPhone
Securely accept contactless payments in person without needing any extra hardware. Learn how to process payments directly from your iPhone for smoother transactions.
Getting started
To start taking payments using Tap to Pay on iPhone, you’ll need to have:
- An iPhone (XS model or newer) using at least iOS 17.5.1 software.
- The latest version of the Fresha partner app.
- If you’re a team member, reach out to the workspace owner to request permission for Can check out sales.
Activating Tap to Pay
To activate Tap to Pay on iPhone:
- Open the Fresha partner app on your iPhone.
- Head to your Calendar and open the appointment you want to checkout, or create a new appointment for a walk-in client.
- Tap Checkout and review your cart before you Continue to payment.
- Select your payment method as Tap to Pay and Continue to payment.
- Link any valid Apple ID with the Fresha account. You can choose to Continue with this Apple ID or Use a different Apple ID.
- From the appointment checkout screen, tap Pay now.
- When prompted on-screen to Hold here to pay, ask your client to tap their contactless card or digital wallet.
- Once the payment has been processed, a transaction receipt will be generated which can be shared with the client by tapping Share receipt.
You can set up Tap to Pay on your iPhone with any valid Apple ID, even if it's not the one you use for your iPhone or Fresha account.
Using Tap to Pay
Tap to Pay on iPhone accepts contactless credit or debit cards and digital wallets, with all payments collected directly into your business wallet.
To checkout an appointment or sale using Tap to Pay on a iPhone:
- Open the Fresha partner app on your iPhone.
- From your Calendar, open the appointment you want to checkout, create a new appointment for a walk-in client or raise a new sale.
- Tap Checkout and review your cart before you Continue to payment.
- Select your payment method as Tap to Pay and Pay now.
- When prompted on-screen to Hold here to pay, ask your client to tap their contactless card or digital wallet.
- Once the payment has been processed, a transaction receipt will be generated which can be shared with the client by tapping Share receipt.
When using Tap to Pay on iPhone, standard in-person processing fees will apply along with an additional processing fee for Tap to Pay on iPhone. Find out pricing for all of Fresha's paid features, including Tap to Pay on iPhone, on our website.
FAQs
Any team member can checkout an appointment or sale using Tap to Pay on iPhone using their own iPhone as long as they are logged into the workspace with the correct permissions, iPhone model, and iOS software.
Currently, Tap to Pay on iPhone with Fresha is only available for users in the United Kingdom, United States, Australia, Netherlands, Canada, France, Italy, Germany, Ireland, Czech Republic, Sweden, Romania, New Zealand, Finland, Hungary, Poland, Slovakia, Portugal, Switzerland and Liechtenstein.
No, Tap to Pay on iPhone is not currently available on iPad. You'll need an iPhone (model XS or newer using iOS 17.5.1 software or later) to use the Tap to Pay on iPhone feature.
Tap to Pay on iPhone is currently available only in the UK, US, Netherlands, France, and Australia. Ensure your device is an iPhone XS or newer with iOS 17.5.1 or later and that the Fresha partner app is up to date. Additionally, review your location information and ensure all fields are filled in, including your full location address. If the option still doesn't show, reach out to our support team for help.
Yes, customers can use their credit and debit cards (Visa, Mastercard, American Express, Discover) or Digital Wallets (Apple Pay and Google Pay) for Tap to Pay on iPhone payments as long as their cards support contactless payments. If your clients are experiencing issues paying using Tap to Pay on iPhone, reach out to us via our Contact us form for more help.
Tap to Pay on iPhone does not currently support flexible spending accounts (FSA) and health savings accounts (HSA) cards as these are not yet accepted through our payment processing provider, Adyen. Fresha's Tap to Pay on iPhone will accept contactless credit and debit cards via Visa, Mastercard, American Express, Discover and, Digital Wallets (Apple/Google Pay).
No, payments accepted through Tap to Pay on iPhone will only be collected directly into your business wallet. These payments cannot be set up to individual team member wallets. Once the payment has been collected, you can send the payment from your business wallet to the relevant team member's personal wallet.
Your Tap to Pay on iPhone transactions will appear in your business wallet as soon as the payment has been processed - you can view the transaction under the business wallet's Account activity. The money is released into your bank account according to the payout schedule you've setup in your Fresha account.
Chargebacks initiated for transactions processed through Tap to Pay on iPhone will follow the same procedure as chargebacks initiated for any other card transactions within the Fresha platform. Learn more about the chargeback process and prevention methods.
No, you won’t need to download any additional apps to use Tap to Pay on iPhone with Fresha. This option is available directly in the Fresha partner app when checking out an appointment.
No, all card transactions processed through Fresha, including refunds, are subject to the payment processing fee. The card payment processing fees are non-refundable as the service of collecting the money was already provided.
We recommend keeping your card terminal as a backup as some clients might not have an iPhone or prefer using Tap to Pay on iPhone. The card terminal allows you to accommodate various payment preferences.
No, there is no maximum amount when processing card payments using Tap to Pay on iPhone.
Currently, Afterpay is not supported with Tap to Pay on iPhone. Keep an eye out for future updates as we're actively working to introduce this feature.